Privacy policy

This Privacy Policy explains how Vanity Vibes collects, uses, and shares information when you visit our store, place an order, contact us, or subscribe to updates. Vanity Vibes is based on Tariq Road, Karachi, Pakistan. You can contact us at support@vanityvibes.pk or WhatsApp 03344-VANITY (826489).

Information we collect

Depending on how you use our store, we may collect your name, email address, phone number, billing and delivery address, order details, payment-related information, and messages you send to customer support. Shopify and the technologies that run our store may also process technical information such as your device, browser, IP address, and activity on the store.

How we use information

We use information to process and deliver orders, confirm payment, provide customer support, manage return and exchange requests, send order updates, protect the store, improve our services, and meet applicable record-keeping requirements. If you subscribe to marketing updates, we may use your contact details to send news and offers. You can unsubscribe from marketing emails using the instructions in the message.

Service providers and sharing

We share information as needed to operate the store and fulfill your requests. This can include Shopify, payment providers available at checkout, delivery and courier services, and the communication services we use for customer support, including email and WhatsApp. We may also use analytics, advertising, or marketing services when enabled in our store. These service providers process information under their own terms and privacy practices. We may disclose information when required by law or when needed to protect customers, our business, and our rights.

Cookies and similar technologies

Our store and Shopify use cookies and similar technologies to keep the website and checkout working, remember preferences, and understand store activity. Analytics or advertising cookies may also be used when those services are enabled. You can manage cookies through your browser settings and through any privacy choices presented by the store.

Retention and security

We keep information for as long as needed to provide services, maintain order records, resolve disputes, protect the store, and meet applicable legal or accounting requirements. We use Shopify and service providers that maintain safeguards for the information they process. No online service can guarantee absolute security.

Your requests and choices

You can contact us to ask about, correct, or request deletion of personal information associated with you. We may need to retain some information to complete orders, maintain required records, or resolve legal and security matters. You can unsubscribe from marketing emails at any time.

Changes to this policy

We may update this policy when our practices or store services change. The updated version will be posted here.

Contact

For privacy questions or requests, email support@vanityvibes.pk or WhatsApp 03344-VANITY (826489).